Status: Planning

CoreITSM

Ticketing, change management, and team coordination — a clear, automation‑ready ITSM foundation.

CoreITSM Produktbild

Overview

CoreITSM aims to make daily IT work calmer: capture requests, route intelligently, standardize changes, and keep everyone in the loop.

Ticketing

Intake from portal, email or API. Categorization, priorities, SLAs and escalations built‑in.

Change management

Standard vs. normal changes with templates, approvals and scheduling.

Team coordination

Assignments, handoffs and on‑call awareness — less context switching.

Planned features

Automation hooks

Trigger automations on transitions, integrate with CoreControl for remediation.

Knowledge base

Reusable solutions with rich content and feedback loops.

Self‑service portal

Friendly request catalog with status visibility for end users.

Roadmap

Phase 1

  • Tickets, queues, SLAs and notifications
  • Basic change workflows and approvals
  • Simple portal and knowledge base

Phase 2

  • Automation webhooks and CoreControl integration
  • Advanced dashboards and reporting
  • On‑call and incident collaboration

Repository

Specs, designs and issues will be available publicly.